Gaya APA

Kerber, R, L., Laseter, T, M. (2007). Strategic product creation: deliver customer satisfaction from every level of your company . United States: MC Grow Hill Inc.

Gaya MLA

Kerber, Ronald, L.., Laseter, Timothy, M.. "Strategic product creation: deliver customer satisfaction from every level of your company". United States: MC Grow Hill Inc, 2007. Text.