Gaya APA

Gordon, J, (. (2003). The pfeiffer book of successful conflict management tools: the most enduring effective, and valuable training activities for managing workplace conflict . San francisco: Pfeiffer.

Gaya MLA

Gordon, Jack, (ed). "The pfeiffer book of successful conflict management tools: the most enduring effective, and valuable training activities for managing workplace conflict". San francisco: Pfeiffer, 2003. Text.