Gaya APA
Gordon, J, (. (2003).
The pfeiffer book of successful conflict management tools: the most enduring effective, and valuable training activities for managing workplace conflict .
San francisco:
Pfeiffer.
Gaya MLA
Gordon, Jack, (ed).
"The pfeiffer book of successful conflict management tools: the most enduring effective, and valuable training activities for managing workplace conflict".
San francisco:
Pfeiffer,
2003.
Text.